If the goods I received are defective...
1. Please, write the complaint, attach the photos confirming the defective goods and send them to firstname.lastname@example.org
2. We accept the complaints if your situation matches the reclamation case and if you wrote it within 7 days.
3. Every reclamation case is processed during 1 week since the complaint is received.
4. Having received the whole information and checked all the necessary documents, we will inform you the result of your reclamation and offer you an optimal way to solve the problem.
5. If it is found out that the item was worn or has mechanical failures (splits, scratches, chips), excluding concealed manufacturing faults, we will take negative decision and refuse to settle your claim.
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